Customer Service Associate - Ecommerce

Job Title: Customer Service Associate - Ecommerce 

Company Overview: Beaatho, a leading ecommerce brand specializing in ergonomic office chairs, is seeking a dedicated Customer Service Associate to join our customer-centric team. At Beaatho, we prioritize customer satisfaction, and we are looking for a skilled professional to handle customer queries, provide exceptional service, and build positive relationships that contribute to our brand's success.

Position Overview: As a Customer Service Associate at Beaatho, you will be at the forefront of ensuring a seamless customer experience. Your primary responsibilities will include addressing customer inquiries, resolving issues, and proactively engaging with customers to foster positive relationships that contribute to positive reviews and brand loyalty.

Key Responsibilities:

1. Customer Query Resolution:

   • Respond promptly and effectively to customer queries via various channels, including email, chat, and phone.
   • Provide accurate information about products, orders, and services.

2. Issue Resolution:

   • Resolve customer issues and concerns in a timely and empathetic manner.
   • Collaborate with other departments, such as logistics and quality control, to ensure swift resolution.

3. Positive Relationship Building:

   • Proactively engage with customers to build positive relationships and enhance their overall experience.
   • Gather feedback and insights to contribute to the improvement of products and services.

4. Review Generation:

   • Encourage and facilitate the generation of positive customer reviews and testimonials.
   • Implement strategies to turn satisfied customers into brand advocates.

5. Process Improvement:

   • Identify areas for process improvement within the customer service function.
   • Collaborate with the team to implement solutions that enhance efficiency and customer satisfaction.

Qualifications:

• Previous experience in customer service, preferably in an ecommerce or retail setting.
• Strong communication and interpersonal skills.
• Ability to handle challenging situations with empathy and professionalism.
• Detail-oriented and solution-focused.

Benefits:

• Competitive salary and performance-based incentives.
• Opportunities for career growth and professional development.
• Supportive and collaborative work environment.

If you are passionate about providing exceptional customer service, building positive relationships, and contributing to a customer-centric culture, we invite you to apply and be a key part of the Beaatho team